Ekanta & Co. (a brand of R V Impex)
Last updated: 29 September 2025
At Ekanta & Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, when we share it, and the choices you have. By using our website or interacting with us, you agree to this Policy.
This Policy applies to information we collect on our website, through customer support, email communications, social channels we control, and when you purchase our products. It does not cover third-party websites or services we do not control.
Information you provide directly
Name, email address, phone (optional), and contact details
Billing and shipping addresses
Order details, preferences, and support inquiries
Account credentials (if you create an account)
Information collected automatically
Device and browser information, IP address, pages viewed, time spent, and referrer URLs
Cookies, pixels, and similar technologies (see “Cookies” below)
Information from service providers/partners
Payment status and fraud-prevention signals from payment gateways
Shipping/fulfilment status from logistics partners
Analytics and marketing insights (aggregated/usage metrics)
We do not store full payment card numbers; payments are processed by secure, compliant gateways.
We use your information to:
Process orders: fulfilment, confirmations, invoices, shipping updates
Provide support: respond to queries, returns, and warranty interactions
Personalize: product recommendations and on-site experience
Improve: website performance, usability, and product planning
Communicate: service messages; marketing only if you’ve opted in (you can opt out anytime)
Comply: legal and regulatory obligations (including tax, KYC where applicable)
Legal bases (where applicable): your consent, performance of a contract (your order), our legitimate interests (site security, improvement, fraud prevention), and legal obligations.
We do not sell or rent your personal information. We may share limited data with trusted third parties who help us run our business, strictly for the purposes described above:
Payment processors (secure transaction processing and fraud checks)
Couriers/fulfilment partners (to deliver your order)
IT/hosting and analytics providers
Professional advisors (legal, audit) and authorities when required by law
These providers are obligated to protect your data and use it only to perform services for us.
Our service providers or servers may be located outside India. Where we transfer personal data internationally, we take reasonable steps to ensure a comparable level of data protection, subject to applicable law.
We retain personal information for as long as necessary to fulfil the purposes in this Policy—typically:
Orders & invoices: retained for legal/tax requirements
Account & support records: retained for a reasonable period after your last interaction
Marketing data: until you unsubscribe or request deletion
When no longer required, data is securely deleted or anonymized.
We use administrative, technical, and organizational safeguards appropriate to the nature of the data we process (encryption in transit, access controls, limited retention). However, no method of transmission or storage is 100% secure.
Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your data (subject to legal/contractual limits)
Withdraw consent for marketing or specific processing
File a grievance with our Grievance Officer (details below)
To exercise these rights, email support@ekantaandco.com. We may need to verify your identity before acting on your request.
Cookies are small files placed on your device to help the site function and improve your experience. We use:
Essential cookies (site functionality, cart)
Performance/analytics cookies (usage insights)
Preference cookies (remembering choices)
Marketing cookies (only if you consent)
You can manage cookies via your browser settings and any cookie banner controls we provide. Blocking some cookies may impact site functionality.
Our site is intended for individuals 18+. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.
Our website may link to external sites we do not operate. We are not responsible for their privacy practices. Please review their policies.
We may update this Policy periodically. Changes will be posted here with a new “Last updated” date. Your continued use of the site signifies acceptance of the updated Policy.
If you have questions, requests, or complaints about this Policy or our handling of personal data, please contact:
Ekanta & Co. (a brand of R V Impex)
Email: legal@ekantaandco.com
(Grievance Officer: Privacy Team — reachable at the same email)
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