Frequently Asked Questions

We’re here to make your Ekanta & Co. experience seamless from start to finish. Below you’ll find answers to common questions about ordering, sizing, care, and delivery. If you ever need personal assistance, our Client Care team is always happy to help.

Orders & Shipping

Each piece is thoughtfully crafted and prepared to order. International delivery typically takes 2–3 weeks from the time your order is placed.

Yes. We offer complimentary worldwide shipping to the United States, Canada, UK, Europe, Japan, and Australia.

Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer and are determined by your local authorities.

Once your order is shipped, you’ll receive a tracking link via email so you can follow its journey to your doorstep.

We offer complimentary worldwide shipping. The customer will have to bear the shipping cost if the item is returned.

Returns & Exchanges

We accept returns within 7 days of delivery, provided items are unused, unworn, and in their original packaging.

As most pieces are crafted specially to order, exchanges are limited. We recommend confirming your size and details before placing your purchase. If you need assistance, please contact us and we’ll guide you.

Please record an unboxing video and contact us within 24 hours of delivery. Our team will review and assist you promptly.

Sizing

Refer to our detailed Size Guide page for ring and bracelet measurements, or contact our team for personalized assistance.

For comfort, we recommend choosing the slightly larger size.

Yes. Our Client Care team can discreetly guide you to select the most suitable size.

Jewellery Care

We accept returns within 7 days of delivery, provided items are unused, unworn, and in their original packaging.

Yes. Our pieces are designed for everyday elegance. Simply avoid water, perfumes, and heavy impact to preserve their finish.

At this time, we provide care guidance but do not offer physical cleaning or repair services.

Payments

We accept all major payment methods supported by Razorpay, including credit cards, debit cards, UPI, wallets, and international payments. Cash on Delivery is not available.

Yes. All transactions are securely encrypted and processed through trusted payment gateways.

All prices on our store are shown and charged in Indian Rupees (INR). Checkout and receipts will always be in INR.

Absolutely. All transactions are securely encrypted and processed through trusted payment partners to ensure complete protection of your personal and payment details.

Occasionally banks may block international transactions for security reasons. If this happens, we recommend contacting your bank or trying an alternate payment method.