Add your preferred item(s) to cart, proceed to checkout, fill in shipping details, and complete payment. You’ll receive an order confirmation by email.
We accept major cards, net banking, UPI, and select wallets via secure payment gateway (HDFC payment gateway). We never store full card details.
No, you can checkout as a guest. Creating an account helps track orders and manage returns faster.
Yes. GST invoices are issued for all eligible purchases using the details you provide at checkout.
As per Govt. of India rules, PAN is required for purchases above ₹2,00,000.
We ship across India. Certain collections may be India-only due to licensing/logistics.
Timelines vary by product and location. Estimated delivery is shown at checkout and in your order confirmation email.
You’ll receive a dispatch email with a tracking link once your order ships.
Email support@ekantaandco.com within 48 hours with your order number, photos/videos of the item and packaging. We’ll assist with repair/replacement/refund after verification.
Yes—within 2 hours of placing the order or any time before we send the Dispatch Confirmation (whichever is earlier).
Yes, if still within the cancellation window. Note: removing items may affect applied offers.
Email support@ekantaandco.com with your order number and the item(s) to cancel.
You can request a return within 7 days of delivery for unused items in original condition with all tags, certificates, and packaging. Details: /refund_returns-fin/
Yes—custom/personalised items, engraved pieces, final-sale items, and earrings/body-piercing jewelry (for hygiene) are non-returnable. Damage from misuse or third-party repairs is not covered.
Once your return is received and everything is correct, refunds are issued to the original payment method. Banks typically take 5–10 business days to post credits.
For verified manufacturing defects/transit damage, we arrange/cover return shipping or reimburse reasonable prepaid costs. For change-of-mind/fit, the customer covers return shipping/insurance.
Free gifts are treated as discounts. If you return part of the order, the refund excludes the gift value, or the gift must be returned unused.
Where applicable, items come with relevant hallmarks/certifications (e.g., BIS hallmark for gold, IGI/GIA for diamonds). Check each product page for specifics.
We try to display colours/finishes accurately; slight variations can occur due to screens/lighting. Hand-crafted items may have minor variances in weight and dimensions.
Refer to the size guide on the product page, or email support@ekantaandco.com for assistance.
Yes. Custom orders typically become non-cancellable/non-returnable once production starts, except for verified defects. There is Minimum Order Quantity required for custom orders. Please email support@ekantaandco.com for assistance.
Where offered, resizing is a paid service and makes the item non-returnable thereafter.
For manufacturing defects reported within 48 hours, we’ll repair/replace/refund after verification. For wear-and-tear or accidental damage, write to us for a service quote.
Store pieces separately in soft pouches, avoid moisture/chemicals/perfume, remove before swimming or workouts, and wipe gently with a lint-free cloth after wear.
Only one coupon/offer typically applies per order unless stated otherwise.
If the remaining items no longer meet the promo criteria, the order will be repriced accordingly. For order-wide codes (e.g., FLAT02/05/10/15/20), all items tied to the offer must be returned together.
Amounts paid via gift card/store credit are re-credited to the same instrument.
We use it to process orders, provide support, personalise your experience, and improve our services. See our Privacy Policy for full details.
We do not sell your data. We share limited information with trusted providers (payments, couriers, hosting) to fulfil your order and operate the site—under strict confidentiality.
Email support@ekantaandco.com. You can opt out of marketing anytime via the unsubscribe link or by emailing us.
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Email support@ekantaandco.com—we’re happy to help.
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